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Skyteam AeroMexico 787-8 Dreamliner Business Class New York to Mexico City Review

René by René
March 4, 2019
in Travel Related
6

Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.

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an airplane at an airport
Click any photo for full screen slideshow

When this sweet mileage run popped up from either Chicago or New York I had a choice to make. Either make the drive or train trip to O’hare and fly all 737s and earn less points or fly out to JFK to earn many more points (the point of a mileage run anyway) and have a chance for one of my legs to include a 787 Dreamliner. The choice was a quick one.

Since I was going all the way to New York I decided to not just book one of these runs but two of them back to back resulting in 4 days of pretty much nonstop flying but a boatload of MQMs (elite points), thousands of dollars of MQD credit (percentage of distance vs price paid) as well as a bunch of SkyMiles. This would mean two of my eight flights would be on a Boeing Dreamliner and I was very pleasantly surprised to find the second turn for the run would be a newer 787-9 (more on that in a later post).

a plane engine on the ground

Delta chose to not go for the 787, and since I almost exclusively fly Delta, it has meant that I have had very few opportunities to spend time on Dreamliners. While the Delta A350 is a similar type technology I wanted to know if it really was “dreamy” if you will. Let me tell you I am impressed with the jet in a big way

an aerial view of a runway and water

The first thing that made me go “wow” was takeoff. I mean it felt like it JUMPED into the sky. Considering I have enjoyed thousands of takeoffs in my life to have an impact on me at all is a shocker. This was just the first of many impressive and less than impressive moments on this flight. Now on to the business cabin experience.

a row of seats in an airplane

Considering how modern (compared to most jets) the 787-8 is the 2-2-2 business class configuration with not all seats with aisle access does date this jet. The 787-9 has 1-2-1 and is MUCH better.

an airplane with seats and windows

Since I was flying with a frequent flyer buddy direct access was no big deal but rather close seating and having to bug the person next to me each time I needed to get up is not premium compared to most modern configurations.

a plane with seats and windows

Beyond the above is the strange angled setup of the seats. All of it is just a bit odd and a bit uncomfortable.

a seat on an airplane

Having said all that if you are a couple traveling together the window and next are cozy and I do think you will like it despite the dated technology.

a seat with a pillow on it

Lastly, the window shade control button is a bit tricky to get to due to the seat design and or placement as you can see. On to storage.

a ceiling with lights and a panel

Delta chose on their A350 to have ZERO middle overhead storage in the middle of the cabin. While it does give an open feel it is not very convenient. On this Dreamliner row 1 middle gets no storage but from row 2 on you do (keep this in mind when you choose your seat).

a screen on the plane

This next shot says a lot. The IFE is quite good and large but fixed and at an angle. The foot well is tiny and tight. The wifi is NOT via Gogo so if you have a Gogo subscription – too bad for you (I love Delta is ALL Gogo on ALL jets that have wifi). The real star in the above photo is the windows. The fact that the FA s can control all the windows is very nice for cabin feel.

a close up of a device

Seat controls are simple and straightforward. I had to work to find a really comfortable sitting position as my flight was a daytime flight.

a magazine in a pocket

While the IFE is touch screen it can be hard to reach for some. You have a remote close by your hip. You also have a real irritation next to your hip that is an odd place for magazines. They bothered me and I finally moved them. Be sure to check this spot for your phone or passport (I would never put mine here but…)

a white sign on a blue seat

On the other side you have an armrest with a somewhat hidden feature.

a close up of a seat

It has a button on the front should you want to fold it down for additional space or when putting the seat in sleep mode.

a seat with a door open

Power (both standard and usb) as well as the headset plug is behind you and a bit awkward to get to. Once plugged in it is nice and out of the way.

a white object with circular holes

You each get one overhead light and vent (many have 3 even with 2 seat setup). Also, if you zoom in, cleaning really seems to be lacking on this jet.

a pillow and headphones in a plastic bag

A thick blanket was provided with headset sealed inside. I did not use either as I bring my own quality (and yet reasonably priced) cordless bluetooth set.

a hand holding a black cable

Another irritation is the headphone plug. It is not a single, nor a “standard” dual, but one with a longer and shorter plug. Either way I had no issue getting stereo sound with my bluethooth transmitter plugged into one of the holes.

a pair of rectangular objects

I am never a fan of a center split fold out tray table. Over time they always sag. This one had held up OK. On to dinner.

a blue menu with a white logo

a menu with text on it

a menu with black text

In addition to immigration forms small menus were handed out. Departing in the early evening the right side of the menu applied to me.

a plate of cheese grapes and water

Delta really does a good job with their business class meals on both domestic and even more so on international flights. While I appreciate 3 course service, all of it was just so-so.

a plate of food on a tray

The fish was OK but the greens were horrible. The salad was honestly the best part of the meal provided. I think next time I fly this I will request a Kosher meal and see if that is a better alternative.

a plate of fruit tart and a spoon

Dessert was a choice of an ice-cream OR a fruit tart. You can not choose both as catering is limited (you can ask if they have extras to get both).

clouds and blue sky above clouds

Overall this was a nice flight and way better than the 737 alternative as you will see in that review for my return flight to JFK. I really am impressed with the 787 itself as a quiet and nice ride. The service from the FAs was good but not outstanding. The seat, while dated, was fine for a 5ish hour flight. The food was unremarkable as are most meals I have found on AeroMexico.

Have you had a chance to fly AeroMexico’s Dreamliner (either the 787-8 or the 787-9)? Was your experience better or worse than mine? – René

 

Advertiser Disclosure: Eye of the Flyer, a division of Chatterbox Entertainment, Inc., is part of an affiliate sales network and receives compensation for sending traffic to partner sites, such as CreditCards.com. Some or all of the card offers that appear on the website are from advertisers. Compensation may impact how and where card products appear on the site. This site does not include all card companies or all available card offers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed, or approved by any of these entities. Some of the links on this page are affiliate or referral links. We may receive a commission or referral bonus for purchases or successful applications made during shopping sessions or signups initiated from clicking those links.

Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

Previous Post

Why, for now, Delta flip-flopping on Comfort Plus seats on modified 777s is a really bad idea!

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UPDATED: American Airlines (and connection) First Class South Bend – Dallas – San Juan

René

René

René de Lambert is a contributing writer for EyeoftheFlyer.com - He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

Next Post

UPDATED: American Airlines (and connection) First Class South Bend - Dallas - San Juan

Comments 6

  1. Davy says:
    6 years ago

    I did the JFK-MEX run last year on the 787-9. Both ways and loved the plane. So quiet and comfortable. Found a super cheap RT in business class and reaped great MQM’s in April. Food was ok and enjoyed my flights other than the fact that after we departed JFK no English was spoken. Its like everybody forgot… I wish Delta would have kept the orders for the 787. I will finally get to try the A350 in April of this year.

    Reply
  2. AjayLA says:
    6 years ago

    Excellent review. The business class seats seem nearly identical to those Delta uses in its transcontinental 757-200s with Delta One cabins. I find these seats very comfortable, especially in Row 1, where the slot for the feet is bigger, but they have the same disadvantage in that window seats lack direct aisle access.

    Reply
    • rene says:
      6 years ago

      @AjayLA – Yes – very similar.

      Reply
  3. Tony says:
    6 years ago

    Just flew the 787-9 yesterday, Aero Mexico, and agree with you totally. The flight left Buenos Aires at midnight so I didn’t even stay awake for the meal service; I am sure I missed nothing. Service cannot touch Delta but I love that jet! It appeared that the foot room in the center rows might have been larger than the window seat which I had. It was neat how the cabin light simulated the early morning twilight appearing red on the horizon.

    Reply
  4. Steve says:
    6 years ago

    I flew this flight last week, and would agree with your review. I do find the 787-9 a much better seat, especially as a solo traveler.

    The headphone jack drove me nuts as my adapters wouldn’t fit, and I was forced to use their junky headphones, including 1 pair that had a short. Did you have a dual adapters that was longer and shorter?

    Reply
  5. dotti says:
    6 years ago

    Agree with the food issue..but better than CE food…..and the 787 bathroom view is fun!!

    Reply

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