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If you were the 1 in 1,000 who happened to get an e-mail today from Delta about your schedule change – congratulations. For the rest of us we may only see, when you go and look at our list of upcoming flights on Delta.com, a tiny red number like you see in my list above. That is a WOOOOP – WOOOP – WOOOP alert for you to check if things have gone wonky in Delta schedule change land.
Now first off, be sure to review THIS post from a few weeks ago as well as the link to the “Mighty Schedule Change Rule” before you ask any questions as those two posts hit most of the best bits about changes allowed with Delta. However, since I know some folks are a bit click lazy (I so sorry if that hurt a bit) then do notice the screen shot above. See the red bit? Good.
Delta reps must have all got the same dumb memo that is wrong. I had a number of flight changes and rep after rep parroted the wrong info that you need 90+ minutes to get a free change. As you can see, in black and white (and blue) on Delta.com it says more than ONE HOUR. Now unless we are talking some kind of “new math” here that is 60+ minutes – right? Or at least that is what my watch tells me! 😉
I pushed it on one very important flight for me and got a “one time exception” as they were sticking to the 90 minute rule (whatever) but got done what I needed. The other ones I could not tweak for more of what I wanted (normally more MQMs) but the changes were only a few minutes and really what I had was fine anyway.
Bottom line is you really should check all your flights AND check all your seats as one of my reservations did have an equipment swap and I was no where near the seat I originally selected for myself.
Enjoy the rest of your weekend and hope to see you up in the air soon. – René
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I believe the 90 minutes is coming from the contract of carriage, see page 41 bottom:
http://www.delta.com/content/dam/delta-www/pdfs/legal/contract_of_carriage_dom.pdf