Today, after almost 2 months since the flight, I received an email about my complaint that my seat’s IFE was DEAD in paid 1st class from Atlanta to Anchorage Alaska.
You may recall last week I blogged that I was most frustrated that with the new “enhanced” Delta Guest Service Tool. I expected that the points would take at least no longer than they did with the old flight attendant hand unit (before it normally took less than 4 weeks to get points for on board complaints and sometimes even just a matter of days).
Since it had taken so long I complained that no points had arrived and was told they could not offer me what was promised by the flight attendant (that was 15,000 x 2) and received 7,500 points from Delta as an I am sorry you did not get any points. So, all in all I am only short 7,500 of what I was told I would get for this issue.
A number of readers commented, e-mailed or tweeted to me they too had not received points for issues months before so maybe there is hope. Maybe it is just taking MUCH longer than with the old units. Overall I would say this is good news.
As a data point the email, as you can see above, instructed me to “redeem” the points like they were a travel voucher. When I attempted to do this I was informed they had already been redeemed. It took several hours after the first email for the 15,000 points to post to my account.
At least now we know that the tech is sorta working on-board, just working VERY slowly. I am not going to gripe over the missing 7,500 points, but I am now holding out real hope that for my missing 1st class tray table I will also get the points the FA promised me – if I just wait long enough! 🙂 – René
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Hopefully this is a good omen for my 28,000 mileage run where the entire plane went without power for the JFK – SIN segment, and the LAX – JFK segment where I personally entered some of the information onto the GST for my miles which never posted.
So you emailed tho get this expedited, or just waited for them to arrive?
@Laptoptravel – I e-mail complained but was told sorry no joy. I feel this just came in on it’s own after a long enough wait. At least that is my guess. I have NO contact from Delta about it.
I don’t think it’s the tech IT issues that cause the wait, I think it’s the sheer volume of complaints they have to process with the aging fleet they are running falling apart from the inside. Minor maintenance is going undone while major, which keep the on-time record high, take priority.
@Jeff – Hummm…. never considered that one. You could be right! 🙁