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Today Delta had a bit of a faux pas that resulted in a BUNCH of us getting an e-mail promising points for some mistake they made.
However, most of us did not did not have an issue (or for that matter even fly). So it was all a mistake as I blogged about earlier today. Ah well. Mistakes happen.
But I have to YELL that Delta has been amazing about this. I did NOT expect them to do anything about this as, ya know, stuff happens (we are talking Delta IT after all).
DELTA IS STEPPING UP AND OWNING THIS!
They are, by all reports, paying out the points from the mistake e-mail. WoW. So impressive Delta. Truly – they really did not need to pay out the points but they are. WoW!
Bottom line, if you got the mistake e-mail for any amount, try again – you should get the points!- René
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Rene, what do you mean by “try again”? Did they send out another email with a miles offer? I got zip so far as a diamond
@Alex – If you got the mistake email, try the link again or check for a follow up. If you got nothing, expect nothing 🙂
How many miles are folks receiving? I received this e-mail yesterday as a Diamond, I thought they were finally catching up with me on my 3+ hour delayed YYZ to DTW flight back on 12/15. Once you click on the ‘BEHIND EVERY FLIGHT’ in the e-mail, is there something else you need to do?
@Jim – You get no points. Only those with a number included get points as shown in the post.
No points for me, nor mention of points anywhere. And plenty of comments on that Delta page you hit when following the email link from people who also got the worthless apology email and nothing else. No idea who go the points or how, but it wasn’t most of us, I guarantee.
5,000 miles for me. I had the same glitch. I tweeted @DeltaAssist and received a pathetic response. I submitted an online complaint to the SkyMiles desk which included a copy of the email and redemption error message. That was routed to the Diamond desk. Within a few hours, the miles posted with an apology. I would have stopped at nothing after my miserable trip MCO-SMF. My DTW-LAX leg was aboard a 767-300 domestic, which I booked so that I could watch the NFL AFC divisional championship. Sure enough, the system malfunctioned. Then, my LAX-SMF leg was delayed 2 hours by mechanical. When I finally landed, the airport essentially was closed. Baggage claim happened and the shuttle bus to the rental car center remained in operation but all of the rental car desks had gone home for the right. If Delta hadn’t given me these miles, blaming an email glitch, Mr. Anderson would have received a letter from me by snail mail. I have used that approach before when Delta has mangled my luggage and received reasonable compensation, twice, no less.