I have been waiting to post about the news that Delta has, due to competition from a superior product (Mint or AA), backpedaled on something I have blogged about HERE and HERE and HERE and a bunch more. The idea that flyers will pay more for Delta’s product when they can connect and have an upgrade chance or fly another airline was ridiculous. Delta’s move shows they are scared of mass defection of top HVCs! And if I lived or wanted to get to NYC direct transcon from LAX/SFO/SEA I would be either on another airline or connecting via ATL (at least under the current Skymiles as it is worth it).
So why did I wait to post about this news? I had some follow up questions to the new Skymiles rep but was told the same stock answer all the other bloggers have received, that is basically this is a test, it is when they feel like it, and don’t bank on this being official any time soon. Nothing more could be shared for now. What a way to implement a major policy; I am sure it makes you swell with trust in Delta Air Lines! I wanted to know:
- Just how these upgrades will be processed.
- How will it work with the Delta APP.
- Will the DM & PM line be able to put these requests in.
- When will it show up on Delta.com in print.
After that I now also would also like to know what about SWU (old ones) and if now, since this IS again an upgradeable route, can we use Regional Upgrade certs as burning a Global Upgrade is to me the same as setting it on fire. Lastly how much of this choice for upgrade is computer driven and what is human driven; along with that, is it based on some REV MGT. equation? I could go on and on but I doubt we are going to hear more about this as they test this mess out.
The “facts” seem to be DM & PM can request this upgrade 6 hrs before flight. Skyclub requests work. The rest of the ways should work but again we have no real direction as this is not really official as you will not find it on Delta.com, the real source for accurate Delta medallion information.
Don’t get me wrong, this is going in the right direction. The choice to not allow upgrades for ANY medallions is just ridiculous. Offering it only to DM & PM is fine as I doubt very many GM or FOs have a shot at these slots anyway due to the medallion heavy loads on these routes.
The only thing this shows me, and that we can all hope for, is that once Skymiles2015 hits flyers in the face, Delta will be smart enough to backpedal the same way and fast! – René
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