Chris Elliott, a consumer advocate I am proud to know, has published a story in the Washington Post about a “random” PNR or itinerary number that was printed on a Jeff White’s boarding pass recently that said “H8GAYS.”
First off: yes, it is beyond dumb that Delta’s “IT” did not lock this down as well as H8(you insert whatever ethnic or racial slur you can put into some combination here). It could have just as easily been H8CATS or H8COWS, should pet owners or dairy farmers then have a right to be upset if this happens?
There are many states that allow custom license plates for your car. They are often smart enough to not allow certain types of plates, but then there are times where random numbers and letters look, shall we say, not so good.
So should we be in an uproar over this mistake? I really think not and here is why. First off, I don’t hate anyone. I hate certain kinds of foods to the point that I will not eat them but not people. I know for a fact that Delta Air Lines goes OUT OF THEIR WAY to be a fair and equal opportunity employer. They also go out of their way to accommodate flyers with disabilities and as I have seen with the treatment of my elderly mom when she was flying back home with wheelchair assistance needs, Delta and Delta people were nothing but loving and kind. Truly! Delta cares for people.
But let’s get back to Delta IT for a moment. Delta does a ton right as far as product and people. Delta IT is not the company’s strong suit. Delta flyers have been YELLING for years about the HOPELESSLY broken and just about worthless award booking page and the airline just does seem to not care at all or they would have fixed it. Also, many flyers are not getting correct credit for flights and bonus points and on and on. Not just that but Delta.com has been down for hours and hours many days in the past months. How can this happen to such a big company? You see my point. Delta does flying well – Delta does not do IT well and that is a fact!
I am sure Delta will make an attempt to see that this kind of PNR name issue does not happen again, but as Chris says in his closing remarks:
“Perhaps passengers expect too much from the winged buses of the 21st century. Maybe it’s time to lower our standards a little.” – Christopher Elliott
What do you think? Is this a major issue or much to do about nothing? You tell me! – Rene
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