Welcome to a weekly feature on the Eye of the Flyer blog. Each week this series covers in a “rookie” way either a Delta or travel related theme and attempts to break down to a basic level each topic. You can read up on all the previous posts HERE. Now on to this week’s feature.
We Delta loyalists tend to get “the look”. Oh you know what I am talking about, the look when you say you like Delta Air Lines! I say let them look. Let them stare (they are just jealous of our wifi onboard anyway).
So today, both in a fun way and a serious way, I thought I would take a rookie approach as to why you should fly Delta and why you should be proud to fly Delta. None of this should take away from what we want fixed, but that is not today’s focus. I also want to “HT” the “Mighty MJ” for the inspiration for this from his post last week (as an ATL flyer he is hub captive, but does like Delta and will be PM or higher by year end). So now on to my to top 10 list:
#1) People (a funny place to start right). If you want the best service on the ground or in the sky you need to fly Delta. I have heard so many horror stories about the other airlines. But from the phone agents to the check-in agents to the gate agents to the flight crews to the flight attendants – all are so very respectful and love the airline. Even the social media contacts at @DeltaAssist are just phenomenal. Also, to me anyway, Delta pilots do a great job of keeping me up to date when things are not going as planned (or as planned for that matter). I see all this each day I fly.
#2) The Jets. Delta has done and is doing a ton to upgrade both the economy and business class products domestic and internationally. Wifi is standard domestically and coming internationally. The seats are leather so you don’t (most times) have to worry about sitting in anything you don’t want to (yuck) and I just like leather seats. Also in-flight entertainment. So many now have the upgraded video and TV. Even if you have to pay in coach for a movie on a 5+ hr flight, it can be a nice way to pass the time.
#3) Drink and food choices. When a flight is properly catered, the snack boxes or cheese plates are very nice and now on flights to and from NYC to LAX and SFO you can even order custom meals. There is a ton to like here and more than just munchies are there for you to choose. Internationally in business the food is very good and truly enjoyable. I look forward to the “grub” on those flights and that says something to me. And then there are always Biscoff’s; who doesn’t love a Biscoff cookie now and then right! 😉
#4) Skymiles. For all the griping, we have great value when we can find and redeem for low level coach and business (or mix and match) across the planet on such a large partnership (even if they do not always play nice we can work around that – see E7 posts). With work, other than maybe 2 or 3 times, over millions of miles of redemptions, I always find low level seats and enjoy the trip (even in coach now and then)! Plus, if you cannot find a seat, spend your points from another airline as your Skymiles never expire.
#5) On time. I have done a BUNCH of mileage runs with tight day after day after day schedules. I mean 12 flights back to back over 3-4 days. Just about every time the flights are ALL on time (I say within 10 min counts). This is just stunning and impressive. Other than when I fly the partner Pinnacle Airlines (that is never on time) Delta is always just where I need to be when I need to be there. Perfect!
#6) Drinks in flight. Seriously (I know this sounds silly, but it matters). Drinkable red wine and there is Woodford. I mean Woodford! And Coke (not the “P” – word – sorry if I upset the other side of the cola war). I will say as loyal as I am to Coke, I hate Dasani water. Aquafina is just the best water on the planet to me.
#7) Help when you need it. This sorta works with the “people” but not really. Here is why. When there are say schedule changes or the times when you do miss connection or other issues both the tech and the reps can get the job done. Most rules go out the window and it is all about getting you from A-B. This matters and they walk the walk when it comes to this area. You don’t need MORE frustrations when these events occur. Also help with jets. If there is a broken jet with Delta, they can some times drag over another one or with many routes get you there another way (but you should know your options to help out when this happens)!
#8) Skyclubs. OK I have given the Skyclubs drinks a hard time as of late, but I love my Skyclub. I love the quiet and power ports everywhere. I love the lounge chairs in most of the clubs. I love the showers after a long flight. I love the people who help me when I need it. I love the wifi that most times works good enough. Also the fact GM+ plus flyers, even in coach, can enjoy the lounge here and “there” with flying internationally! Nice perk Delta.
#9) Phone app (before they broke it that is). If you have either an iPhone or just a few reservations the Delta phone app is amazing. Fast, slick and just loaded with good information. Most times great updates if issues happen and you can even check where your bags are (that is on your flight or maybe on another one)! Even the updates with TSA Pre check just rock and get me from the car to the Skyclub as fast as possible.
#10) The airports. Those who crack on Atlanta or Minneapolis or Detroit do not book enough time between flights. Discounting Skyclub time, there are many massage spas, bars, some very good restaurants and so much more. I like the Delta “hubs” and routes and find the way Delta designs an airport just works for me. I can not wait to spend some time in NYC’s TX4 soon; my fellow bloggers who have been there tell me it is great.
So there is my list. What do you think; does this list make you proud to fly our airline? I could go on and on with a bunch more like the boatloads of MQM’s I can get from the AMEX cards, the upgrades as a DM, but I wanted this to be for just about anyone who wants to fly Delta, not just elites (as promised last week). But what are the other positive and good reasons you fly Delta (this is not a post to bash as we have too many of those sadly already this year). Please take the time to shout out why your fellow Delta flyers can stand up and say with pride they fly Delta Air Lines! – René
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