I get requests all the time for award booking help. I would love to help, but just don’t have the time. My good friend, PM&M did award booking in the past, but he too is now too busy to help as well (he has a full time job in addition to blogging).
So I want to introduce my readers to another fellow blogger, Adam, who runs the BoardingArea blog “Point Me To The Plane”. Not only is he great at award seats booking but at finding them for the lowest points possible. I asked Adam some questions so you could get to know him.
A warm welcome to you Adam!
Thanks René, I’m a big fan of Delta Points and I’m also a Delta Platinum member (7 years straight now). One of my previous jobs required a ton of international travel and Delta was our company’s preferred provider. As such, you can imagine my first hand knowledge with the SkyMiles award booking process and the frustrations that sometimes come with trying to find low level awards!
First some basics. What is your award booking service all about?
I started Juicy Miles <-Link, my award booking service, as an easy way for my colleagues to request help booking their award flights. We were all earning miles, but I was one of the only ones who was successfully able to redeem them. I was flying off to Europe or Asia while my co-workers were complaining that their miles were useless. As I began booking their award trips (with a little flexibility), the link to the site was passed around to friends and family and the public site was born. I work to find the ideal routing and pricing for each customer and don’t stop until they are satisfied.
DeltaPoints readers are good at finding seats, but not always. Will you be able to successfully find tickets when it seems we cannot?
As you always say, and I’m sure your readers already know, SkyMiles are still an extremely valuable currency! Sometimes you just need to get a little creative using multiple SkyMiles partners and some “exotic” routings. I think of each request as a puzzle and love finding redemption options for my customers. As I’m doing these so often, I’ve grown accustomed to some lesser known options that work and can assist your readers in getting to their ideal destinations.
That sounds good. More questions; what is this going to cost us and is it really safe to give you all of our frequent flyer information so you can book for us?
That’s an easy one. Juicy Miles <-Link uses a flat fee pricing model. The charge is $125 per person for the first two travelers and then $100 per person for each additional traveler. The price is fully inclusive regardless of the difficulty or complexity of the itinerary. If the options proposed are not to your liking, there is absolutely no fee! In terms of safety, I do require each customer’s frequent flyer number in order to secure the bookings. I recommend that my customers change their passwords and/or pins prior to providing me their details and then change them back after I’ve completed the bookings.
That helps! As Delta flyers, schedules change all the time and what if we run into trouble after we book? Will you help us or do we call the airline or hotel?
Absolutely, this is full-service redemption assistance and I continue to provide help as flights or plans change. I perform all follow-up with the airlines as needed before, during, and after the flights.
OK. That sounds good. Well thank you so much for this chat. While DeltaPoints readers tend to be better than most at finding seats, it is good to know we have an option we can trust if we need it!
Of course René, thanks to your readers for inviting me into the Delta Points world! I’m happy to be a sounding board for booking advice and your readers can feel free to shoot me an email at any time. Additionally, if they find themselves in a bind and can’t find any availability, they can of course visit Juicymiles <-Link.
I hope DeltaPoints readers will reach out to Adam when you need help and be sure at some point along the way to tell him Rene sent you :-).
Delta Skymiles are some of the most valuable points in ANY miles program if you know how to use them and now we even know how to get help spending them if we don’t have the time to do it ourselves! – René
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another great booking site, great information at a great time, trying to book a multi city trip next May, thanks
I really enjoyed your interview….
I will definitley use this booking service when I’m ready to book a trip to Asia using my skymiles!!
What is the link to the service site please? Thank you
It was a nice idea ,and I wanted to use this service right now-but it looks like they are out of business !!!
Or did I miss something ?
@jay – I have a new one to recommend soon.