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My seat! DELTA what happened to my seat?

René by René
November 23, 2011 - Updated on July 29, 2015
in Delays, Flight Info, Giveaways, Seats, Travel Related
32
Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Delta domestic 767-300 exit row seat row 25

One sad thing about the current state of affairs with DELTA.com is the lack of info when an aircraft swap happens or slight time change or flight number change occurs on your itinerary.

Now you will not see this when you simply look at your flight LIST in your upcoming itinerary page:

DELTA website My Trips

But you must rather click on each one to expand it and see what it really looks like (this is just nuts).

As you can see I have a trip I need to have DELTA fix for me. Now, I strongly urge you, don’t click on ANYTHING – PERIOD! DELTA.com when it come to things like this very DELTA.dumb and there are many reports all over the web of itinerary just going bye bye when you click almost anything. In addition, when you later call DELTA for help, they say you have clicked CANCEL when you clearly did not!

So, I suggest you call DELTA, ask them to please “clean up” your itinerary, then BEFORE you hang up with the rep say, “let me just see if I can see what you see on DELTA.com” and make sure all is well for you. Then, and only then, you can you go into the record and look for the seats you had before or want. If your aircraft changed you can always look at Seat Guru here.

Now the ridiculously frustrating part of this is that as soon as they do “clean up” the record, you should expect very quickly an e-mail that there has been a change to your itinerary. Maybe “IT” could do this before we find it? Ah well.

Once again here is a chance for 2 more free drink/snack coupons for DELTA good until 31DEC2012 – just comment below(by 10PM EST) and I will randomly pick a winner and get them in the mail to you!

Eye of the Flyer, a division of Chatterbox Entertainment, Inc. has partnered with CardRatings for our coverage of credit card products. Eye of the Flyer and CardRatings may receive a commission from card issuers. Opinions, reviews, analyses & recommendations are the author’s alone, and have not been reviewed, endorsed or approved by any of these entities. As an Amazon Associate I earn from qualifying purchases.


Responses are not provided or commissioned by the bank advertiser. Responses have not been reviewed, approved or otherwise endorsed by the bank advertiser. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered.

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René

René

René de Lambert is a contributing writer for EyeoftheFlyer.com - He is an avid Delta and SkyTeam flyer who has held Delta’s top Diamond Medallion status for many years and flown millions of miles.

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Comments 32

  1. Trench says:
    11 years ago

    So true.!

    Reply
  2. Kathy k says:
    11 years ago

    If I had a thousand bucks 4 each of those change of itinerary emails, I’d be a
    rich woman

    Reply
  3. Kevin says:
    11 years ago

    Good to know. I would have clicked away before calling customer service.

    Reply
  4. Randy O says:
    11 years ago

    Thanks for the info. Well be traveling over the holidays, might need more the 2 drink coupons.

    Reply
  5. Alan says:
    11 years ago

    This happened to me recently, and I remember wishing I had read up on it. Thanks!

    Reply
  6. UoMDaddy says:
    11 years ago

    Yo….Delta.dumb really? 🙂

    Reply
  7. Scott says:
    11 years ago

    The only option I know of it to check my itineraries and seat assignments at least once a week for distant trips, and daily for the 4 days immediately before a trip.

    Reply
    • FredW says:
      11 years ago

      As Scott says — you have to “tend your garden” of Delta reservations. If an equipment change doesn’t get you, a schedule change will.

      Reply
    • deltagoldflyer says:
      11 years ago

      well said!

      Reply
  8. Colleen says:
    11 years ago

    Good to know. thanks.

    Reply
  9. D Wils says:
    11 years ago

    Thanks for the tip.

    Reply
  10. Adam says:
    11 years ago

    Appreciate the tips. Also unfortunate that a can’t buy the domain delta.dumb and donate

    Reply
  11. Ben says:
    11 years ago

    I guess I’ve been lucky so far. Thanks for the tip.

    Reply
  12. Drew says:
    11 years ago

    While I agree to some extent, I’ll also point out that the ability to make changes online when IRROPS occurs is by and far the best of all US airlines. You’ll get options that are great for whatever your priority is – miles, direct flight, and even every now and then, an upgrade because First Class is all that’s left. Often, I find that agents I call DO NOT offer the same options, and have kicked myself for not checking dl.com FIRST to see what options it provides. I will admit that I’ve never had any experiences with changed itineraries, so that isn’t a data point for me.

    Reply
  13. @iflycoach says:
    11 years ago

    Thanks for the tip.

    Reply
  14. Cindy B says:
    11 years ago

    Great tip! Thanks!

    Reply
  15. Danielle says:
    11 years ago

    i’ve never had this happen to me, either. (knock on wood)

    happy thanksgiving!

    Reply
  16. Allen says:
    11 years ago

    Thanks for the post. I am enjoying your blog.

    Reply
  17. Andrew T says:
    11 years ago

    Great post, and a good reminder!!

    Reply
  18. Jackson says:
    11 years ago

    good to know i’m not the only one getting confused by those e-mails

    Reply
  19. Jordan says:
    11 years ago

    Delta needs to get with it!

    Reply
  20. Cory says:
    11 years ago

    I have clicked away several times. Thankfully I’ve never been burned. I did have an odd thing pop up on a trip to San Diego recently where I flew from Madison-Detroit-San Diego and while I was there I got an email telling me it was time to check-in about 3 days before my next flight was scheduled. Turns out delta.com had added a flight to my itinerary. So it looked like this:

    MSN-DTW-SAN
    MSN-DTW
    SAN-MSP-MSN

    I was worried that my missing this random MSN-DTW flight that hadn’t existed previously would cause the rest of the itinerary to be canceled, so I called and had it fixed. But it was odd.

    Reply
  21. Burj says:
    11 years ago

    Delta IT is a crime!

    It is one thing to not offer certain functionality on a website…but to APPEAR to offer it and then have it make things WORSE is just WRONG!

    Reply
  22. Denise says:
    11 years ago

    Thanks for the heads up.

    Reply
  23. Dare says:
    11 years ago

    Thanks for the info

    Reply
  24. Jerry says:
    11 years ago

    Have encounter the similar case. It seems that I need to call them.

    Reply
  25. David says:
    11 years ago

    Great!

    Reply
  26. Kathy Carter says:
    10 years ago

    I like to check my itinerary atleast once a week before my trip, maybe more often as it gets closer. Now, just need to find a great, warm place to go. Glad to find a blog devoted to Delta flyers.

    Reply
  27. gaucho says:
    10 years ago

    great to find such great blog, I really like it. you are the best

    Reply
  28. Alta Sowl says:
    10 years ago

    Love your blog!

    Reply
  29. Pingback: Good Advice When Canceling A Delta Award Ticket As Platinum Member - Points Miles and Martinis
  30. Pingback: DELTA Phishing Email Alert and more - Delta Points

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